Terms

For custom orders

THINGS YOU SHOULD KNOW BEFORE PLACING YOUR ORDER WITH US
By proceeding with your order, you acknowledge and agree to adhere to the following terms and conditions outlined below.

Minimum Order:

Our custom floral preservation service necessitates a minimum order value of $250, inclusive of coupon usage and discounts. Once this minimum order is met, you can enhance your collection by choosing from our add-on page.

About Epoxy Resin:

Epoxy resin is a versatile material used in my art pieces for sealing, preserving flowers, and casting 3D sculptures. I work with liquid resin that cures into a solid piece, resembling glass with an acrylic feel. It is a durable material that lasts indefinitely. However, it may gradually amber/yellow due to UV exposure. While ambering is natural and unavoidable, keeping the piece away from sunlight and heat slows down this process.

Imperfections and Uniqueness:

I have high-quality standards for my work however, perfection cannot be guaranteed as each piece is handmade. Imperfections are expected, and I aim to transform your florals into unique and original art. You are paying for the time, skill, and love put into your project. I kindly request your understanding that I cannot be held responsible for factors beyond my control, including the survival of the flowers and the natural aging of the resin.

Preserving Flowers in Custom Pieces:

The drying process typically spans 2-4 weeks, after which we provide you with a design proposal. Casting your flowers into the final piece takes approximately 4-10 weeks. Please note that unforeseen circumstances or requested modifications may extend these timelines.

Leftover Flowers and Pins:

Leftover flowers are disposed of after a week unless specified. Pins and ribbons are not kept unless requested.

Resin Art Care:

Keep the piece away from sunlight and heat, treat it like glass, and avoid abrasive chemicals. Clean with a microfiber towel and use colorless, gentle oils to restore shine.

Flower Care:

It’s essential to maintain the freshness of your flowers by keeping them cool and hydrated before, during, and after your event.

Before and after: While refrigerating your flowers when not on display is advisable, it’s crucial to ensure that the temperature is not excessively cold. Additionally, avoid storing your flowers alongside fruits or vegetables in the refrigerator, as they emit gases that can accelerate the spoiling process.

If you’re unsure of the temperature of your refrigerator, placing them in the coolest room, not in direct sunlight will work as well.

During your event: Be sure to keep your flowers away from direct sunlight and when not being held make sure to have a vase of water to place the stems in to keep them hydrated.

For Flower Pickup and Shipping:

Pickup: If your event takes place within our service area (Tucson, Vail, Marana, Sahuarita, and Green Valley, Arizona), we’ll arrange to pick up your bouquet the day after your event or if it’s more convenient you can drop it off to us.

Shipping: If you’re outside our service area please follow the instructions below.

To ensure the best preservation outcome for your cherished bouquet, please follow these guidelines for shipping:

1. Timing: Ship the bouquet to our address as soon as possible after the event. Ideally, aim for the day after the occasion to maintain the freshness of the flowers.

2. Packaging: Carefully pack the bouquet to prevent damage during transit. Cut the stems at a slant and make them as short as possible but still being able to wrap the stems in a damp paper towel for hydration. Place the bouquet in a sturdy box, and secure it with newspapers or Kraft paper to minimize movement.

3. Shipping Method: Choose a shipping option that guarantees next-day delivery, such as Next-Day Shipping or Priority Mail. This ensures that the flowers arrive promptly and in optimal condition.

4. Special Considerations: If the event falls on a weekend and next-day delivery isn’t available, aim to ship the bouquet on the following Monday to minimize delay.

By following these steps, you can help us preserve the beauty of your bouquet for years to come. If you have any questions or need further assistance, please don’t hesitate to contact us.

Flower Appearance in Resin:

Flowers dry differently; vibrant colors stay true, while reds/purples darken, and whites yellow. Thin flowers may develop translucent spots. Some florals dry completely brown. I have extensive knowledge and experience with drying flowers however, I cannot control flower reactions to resin.

Booking and Availability:

Book in advance to secure your spot, especially for memorial pieces. Last-minute requests are considered if possible.

Payment:

Payment is required promptly upon receipt of our invoice. We are unable to secure a slot for your project on our calendar until payment has been processed.

Our invoices offer various payment options, including full payment via credit card or ACH bank transfer.

Alternatively, you have the option to make interest-free payments using Afterpay. Please be aware that Afterpay is a third-party service, and we are not responsible for its terms and conditions.

Refunds:

Cancellation made at least three months prior to your event date allows for a refund of all fees, excluding a $200 retainer fee.

Unfortunately, cancellations within three months of the reserved date cannot be refunded, as preparations and material purchases have already commenced in anticipation of fulfilling your order.

Returns & Guarantee:

We understand the apprehension that comes with ordering custom products, especially when it involves something as sentimental as preserving your beautiful wedding bouquet. Entrusting your flowers to a preservationist is a significant decision, and we empathize with your concerns. That’s precisely why we stand by our work with a satisfaction guarantee.

In the rare circumstance that you believe we have deviated from the outlined expectations for our flower preservation service in epoxy resin and request a refund, we regretfully cannot return your flowers to you as they have been utilized in the preservation process. However, we can provide a refund of your payment, deducting our $200 retainer fee, subject to the following stipulations:

1. Refund Request Period: Customers must initiate refund requests within 48 hours of receiving their preserved items. During this period, customers must take pictures of the item/items and clearly explain their dissatisfaction.

2. Customer Responsibility for Return Shipping: Customers are responsible for the cost of shipping the preserved items back to us for a refund. We recommend using a trackable shipping method to ensure safe return.

3. Return Deadline: Preserved items must be returned and received by us within 10 days of the refund request being initiated.

4. Resale Rights: Should a refund be issued, we retain the right to resell the preserved pieces to the public to recover our expenses.

5. Condition of Returned Items: Refunds will only be processed for Custom Flower Preservation pieces that are returned in their original condition. Any damage or alterations to the preserved items may result in a deduction from the refunded amount or the denial of the refund.

6. Refund Processing Time: Please allow up 10 business days for the refund to be processed after the returned items are received and inspected.

7. Refund Exclusions: Refunds will not be issued for any additional customization or personalization beyond the original preservation service, such as added embellishments or special requests.

8. Dispute Resolution: Any disputes regarding the satisfaction with the Custom Flower Preservation order will be handled on a case-by-case basis, to reach an amicable resolution between the customer and our company.

9. Modification of Terms: We reserve the right to modify these refund terms at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By purchasing our Custom Flower Preservation services, we trust that you reviewed what to expect with floral preservation in epoxy resin and agree to adhere to these terms and conditions.

Lost, stolen, or damaged flowers:

Full refunds are not offered for lost, stolen, or damaged bouquets while still with you or in the process of being shipped. We strongly advise purchasing insurance from the chosen shipping carrier.

Options for Lost or Damaged Bouquets:

A. Clients can send a replica bouquet through their original florist and we will pick it up from there unless the florist is not within our service area.

B. Clients can use their order payment as a credit for any date within 1 year from the scheduled date.

If you have any questions please don’t hesitate to email us at linda@arizonablossomcellar.com